Shipping & Returns
Shipping & Return Policy
Due to the recent Covid-19 pandemic and for the safety of our communities, MaxLiving will not be accepting returns until further notice.
Please also note that this may cause some shipping delays.
We offer FREE standard ground shipping on all orders over $49.99 in the continental United States. Please allow 1 to 3 business days for picking and 5 to 7 business days for delivery.
We also offer FREE standard ground shipping on all orders over $99 to Puerto Rico, Alaska and Hawaii. Please allow up to 10 to 14 business days for delivery. We do not ship international orders besides the locations listed.
Please contact the MaxLiving Products Department at 321-939-3030 or firstname.lastname@example.org for any 2-Day or overnight shipping needs so we can ensure items are available and your needed timeline can be met. All expedited orders will be shipped as requested for any in-stock items. Any out of stock items will ship via the shipping option chosen once the item is back in stock.
We ship on Monday-Friday for all in-stock items, except U.S. holidays.
We work diligently to try to fill all in-stock orders on the same day we receive them for orders placed on a non-holiday business day before noon EST. Orders placed after noon EST, may ship the following business day if the product is in stock.
We reserve the right to ship orders in split shipments if not all products are available to ship at the same time. MaxLiving products may ship from various locations. Once an order has been shipped by our warehouse(s), it cannot be cancelled, but you are certainly welcome to return it in accordance with our return policy.
Order discrepancies (i.e. missing item, wrong size, manufacturer’s defect) must be reported within two days (48 hours) of the receipt of merchandise. PLEASE take pictures as soon as you receive and open it, we also need the order number. If something is missing, we need the pictures of how and what comes packed to make sure our warehouse is accountable for the errors and help you get your products! If something is damaged, we need the order number, pictures of damaged, pictures of how the box looks, and the lot numbers of the products. Why? We use this information to identify if it's a warehouse issue with packing, if it's an issue that happened during transit or if it's a manufacture defect. This helps us pin point what the issue was and who we hold accountable. You can send this information to email@example.com You may call, but we need the information mentioned above to start the process. WITHOUT THIS INFORMATION WE WILL NOT BE ABLE TO SEND A REPLACE. The faster and earlier you send us this information, the better we can help!!
To report a discrepancy, please contact the MaxLiving Products Department at firstname.lastname@example.org or 321-939-3040. To ensure proper credit, all returned merchandise must be accompanied by a Return Merchandise Authorization (RMA) number marked on the outside of the shipping container, which will be given to you once you have reported your discrepancy. Do not return an item without reporting your discrepancy or getting an RMA number. In addition, some products may need to be returned back to a different address than where they shipped from.
Exchanges or refunds can only be issued once we receive the item back and it is inspected to be in good condition. The customer is responsible for shipping charges incurred to return non-defective or unwanted merchandise back to MaxLiving. Returned supplements must not be expired or any seals opened. Returned, damaged, or defective merchandise must be returned and packed so damage does not occur during the return shipment.
Returned merchandise that has been damaged by the customer, worn, or used will not be processed for refund or exchange.
We do not warrant against "package rash" which can occur during shipping. Shipping carriers will not insure against banged corners or torn packaging.
Returns can only be processed if the transaction was through the MaxLiving store. Transactions not made directly through the MaxLiving online store must be handled directly with the reselling location.