We reserve the right to ship orders in split shipments if not all products are available to ship at the same time. MaxLiving products may ship from various locations. Once an order has been shipped by our warehouse(s), it cannot be cancelled, but you are certainly welcome to return it in accordance with our return policy.
Order discrepancies (i.e., missing item, wrong size, or manufacturer’s defect) must be reported within two days (48 hours) of the receipt of merchandise. PLEASE take pictures of your item as soon as you receive and open it. Additionally, provide us with the order number. If something is missing, we need pictures of how and what comes packed to make sure our warehouse is accountable for the errors and help you get your products! If something is damaged, we need the order number, pictures of all damaged items, pictures of how the box arrived, and the lot numbers of the products. Why? We use this information to identify if it's a warehouse issue with packing, if it's an issue that happened during transit, or if it's a manufacturing defect. This helps us pinpoint what the issue was and who we hold accountable. You can send this information to customersupport@maxliving.com. You may call, but we need the information mentioned above to start the process. The faster and earlier you send us this information, the better we can help!
To report a discrepancy, please contact the MaxLiving Products Department at customersupport@maxliving.com or 321-939-3040. To ensure proper credit, all returned merchandise must be accompanied by a Return Merchandise Authorization (RMA) number marked on the outside of the shipping container, which will be given to you once you have reported your discrepancy. Do not return an item without reporting your discrepancy or getting an RMA number. In addition, some products may need to be returned to a different address than they were shipped from.
If you are returning a package to MaxLiving, please supply the tracking number for all boxes so we can monitor the progress of your return.
Exchanges or refunds can only be issued once we receive the item back and it is inspected to be in good condition. The customer is responsible for shipping charges incurred to return non-defective or unwanted merchandise back to MaxLiving. Returned supplements must not be expired or have any seals opened. Returned, damaged, or defective merchandise must be returned and packed so damage does not occur during the return shipment.
Proof of purchase is required. All barcodes on the product must be intact. Products with labels that have been altered in any way are non-returnable. Returned merchandise that has been damaged by the customer, worn, or used will not be processed for a refund or exchange.
We do not warrant against "package rash," which can occur during shipping. Shipping carriers will not insure against banged corners or torn packaging.
Returns can only be processed if the transaction was through the MaxLiving store. Transactions not made directly through the MaxLiving online store must be handled directly with the reselling location.
Order discrepancies (i.e., missing item, wrong size, or manufacturer’s defect) must be reported within two days (48 hours) of the receipt of merchandise. PLEASE take pictures of your item as soon as you receive and open it. Additionally, provide us with the order number. If something is missing, we need pictures of how and what comes packed to make sure our warehouse is accountable for the errors and help you get your products! If something is damaged, we need the order number, pictures of all damaged items, pictures of how the box arrived, and the lot numbers of the products. Why? We use this information to identify if it's a warehouse issue with packing, if it's an issue that happened during transit, or if it's a manufacturing defect. This helps us pinpoint what the issue was and who we hold accountable. You can send this information to customersupport@maxliving.com. You may call, but we need the information mentioned above to start the process. The faster and earlier you send us this information, the better we can help!
To report a discrepancy, please contact the MaxLiving Products Department at customersupport@maxliving.com or 321-939-3040. To ensure proper credit, all returned merchandise must be accompanied by a Return Merchandise Authorization (RMA) number marked on the outside of the shipping container, which will be given to you once you have reported your discrepancy. Do not return an item without reporting your discrepancy or getting an RMA number. In addition, some products may need to be returned to a different address than they were shipped from.
If you are returning a package to MaxLiving, please supply the tracking number for all boxes so we can monitor the progress of your return.
Exchanges or refunds can only be issued once we receive the item back and it is inspected to be in good condition. The customer is responsible for shipping charges incurred to return non-defective or unwanted merchandise back to MaxLiving. Returned supplements must not be expired or have any seals opened. Returned, damaged, or defective merchandise must be returned and packed so damage does not occur during the return shipment.
Proof of purchase is required. All barcodes on the product must be intact. Products with labels that have been altered in any way are non-returnable. Returned merchandise that has been damaged by the customer, worn, or used will not be processed for a refund or exchange.
We do not warrant against "package rash," which can occur during shipping. Shipping carriers will not insure against banged corners or torn packaging.
Returns can only be processed if the transaction was through the MaxLiving store. Transactions not made directly through the MaxLiving online store must be handled directly with the reselling location.
