For help with your Subscribe & Save order or for any product or order-related support, please contact the MaxLiving Products Department at store@maxliving.com or 321-939-3040.
Terms and Conditions
Orders will be charged and shipped on the same date each month, starting on the date you place your initial order. However, if the successful payment date falls on a weekend or holiday, the order will ship the next business day.
You can remove items or cancel your subscription by visiting "Manage My Subscription" in the Account Details section of your Account page. Please make sure to do so at least 48 hours before your next processing date.
You may add orders with different shipping addresses on the same account. If you change your default account shipping address, it does not affect the address on your Subscribe & Save order.
To update your shipping address, billing address, or change your processing date, click the "Manage My Subscription" button under the Account Details section of your Account page. Please ensure that you do so at least 48 hours before your next processing date.
If a Subscribe & Save product is out of stock when the order is to be shipped, your payment frequency will remain the same, but your product will ship as soon as it comes back in stock.
If your Subscribe & Save is scheduled to process on the 29th-31st of each month and an upcoming month does not include those days, your Subscribe & Save will process on the following business day. For example, if a Subscribe & Save is scheduled to process on the 31st of the month and the month has only 30 days, it will process on the 1st of the following month.
The customer is responsible for any taxes, duties, and/or customs charges for international orders (if applicable) and will be charged in addition to these prices.
Frequently Asked Questions
How do I sign in?
Logging into the MaxLiving store is simple. Enter the email address associated with your account and we'll send you a one-time verification code that's valid for 15 minutes.
Do I need a password?
No. Passwords are no longer required. Simply enter the verification code sent to your email to securely access your account.
If you're having trouble logging in, please contact Customer Support at 321-939-3040 or store@maxliving.com.
How do I manage my subscription?
Log into your account and select the Subscription tab.
From there, you can:
- Add products
- Remove products
- Change quantities
- Update your delivery frequency
- Change your next processing date
- Skip your subscription
Please make any changes before your next scheduled processing date to ensure they apply to your upcoming order. Once an order has been placed, we cannot edit or adjust it. If you need assistance, please contact Customer Support at 321-939-3040 or store@maxliving.com.
Can I choose different delivery schedules for different products?
Yes. Each Subscribe & Save product can have its own delivery schedule. For example, you can receive one product every month while another is delivered every four months.
To make changes, edit the subscription under the Subscriptions tab.
Can I ship Subscribe & Save orders to multiple addresses?
Yes. A single MaxLiving account can manage multiple Subscribe & Save subscriptions shipping to different addresses.
Each subscription is managed independently, allowing you to choose different:
- Products
- Processing dates
- Delivery frequencies
- Shipping addresses
This is ideal for vacation homes, family members, or separate households.
Need help managing your subscription?
If you need assistance creating, editing, or managing active subscriptions, please contact Customer Support at 321-939-3040 or store@maxliving.com.
How much is shipping?
Shipping costs vary and will be dependent on the weight and dimensions of the order, as well as the shipping location.
How do I track my order?
Order confirmations, shipping updates, and tracking information are automatically sent to the email address associated with your account.
If you're not receiving email notifications, please contact Customer Support.
How do I update my shipping address?
Select the Account tab, then choose Manage Addresses to add, edit, or remove shipping addresses.
How do I update my payment method?
Select the Account tab, then choose Manage Payment Methods to update your saved payment information.
If you need assistance updating your account information, please contact Customer Support at 321-939-3040 or store@maxliving.com.
Which products qualify for Subscribe & Save and the 10% discount?
Most products are eligible for Subscribe & Save; however, some products may not qualify.
Eligible Subscribe & Save products receive a 10% discount, which will be displayed on the product page and during checkout before your order is placed.
Can I schedule my first Subscribe & Save order for a future date?
No. Your first Subscribe & Save order begins when it is placed.
After your initial order has processed, you can update the processing date for any future subscription orders at any time.
Is an email address required?
Yes. An email address is required to create a MaxLiving account and place a Subscribe & Save order.
Still need help?
If you have additional questions or need assistance with your account or subscriptions, please contact the MaxLiving Products Department at:
store@maxliving.com or 321-939-3040