For help with your Subscribe & Save order or for any product or order-related support, please contact the MaxLiving Products Department at customersupport@maxliving.com or 321-939-3040.
Terms and Conditions
Orders will be charged and shipped on the same date each month, starting on the date you place your initial order. However, if the successful payment date falls on a weekend or holiday, the order will ship the next business day.
After the three-order minimum has been fulfilled, you can remove items or cancel your subscription by visiting "Manage My Subscription" in the Account Details section of your Account page. Please make sure to do so at least 48 hours before your next processing date.
All Subscribe & Save orders must have a minimum of three purchases. If any orders are canceled before reaching this minimum, a cancellation fee of up to the discounted amount on all orders may apply.
After the three-order minimum has been fulfilled, you can remove items or cancel your subscription by visiting "Manage My Subscription" in the Account Details section of your Account page. Please make sure to do so at least 48 hours before your next processing date.
You may add orders with different shipping addresses on the same account. If you change your default account shipping address, it does not affect the address on your Subscribe & Save order.
To update your shipping address, billing address, or change your processing date, click the "Manage My Subscription" button under the Account Details section of your Account page. Please ensure that you do so at least 48 hours before your next processing date.
If a Subscribe & Save product is out of stock when the order is to be shipped, your payment frequency will remain the same, but your product will ship as soon as it comes back in stock.
If your Subscribe & Save is scheduled to process on the 29th-31st of each month and an upcoming month does not include those days, your Subscribe & Save will process on the following business day. For example, if a Subscribe & Save is scheduled to process on the 31st of the month and the month has only 30 days, it will process on the 1st of the following month.
The customer is responsible for any taxes, duties, and/or customs charges for international orders (if applicable) and will be charged in addition to these prices.
Frequently Asked Questions
How do I access my account?
When your account was created, you should have received an activation email. Once you click on "Activate Your Account," you will be prompted to create a password. Once this is complete, you will be able to log into your store account using your email as your username and newly created password.
How do I reset my password?
If you need to reset your password, you can do so by clicking "Forgot My Password" upon logging in. You will then be prompted to create a new password. If you are having any trouble, you may contact Customer Support at 321-939-3040 or customersupport@maxliving.com, and the team will email a password reset link.
How much is shipping?
Shipping costs vary and will be dependent on the weight and dimensions of the order, as well as the shipping location.
How do I add a new item to my order?
You can add an item to your current Subscribe & Save order by visiting the "Manage Subscriptions” page, or you may contact Customer Support at 321-939-3040 or customersupport@maxliving.com.
How do I remove an item from my order?
You may remove a product from your subscription under "Actions" in "Manage my subscription" if your autoship has been active for a minimum of 6 months. Otherwise, you can contact Customer Support at 321-939-3040 or customersupport@maxliving.com for assistance.
How do I change the quantity of a specific item on my order?
You can modify quantities, monthly frequencies, and process dates all under "Actions" in "Manage My Subscription."
How do I track my order?
Once your order has shipped, you will receive a tracking notification and number via email.
How do I pause my order?
You may pause your subscription under "Actions" in "Manage my subscription" or by contacting Customer Support at 321-939-3040 or customersupport@maxliving.com.
How do I edit my address on my order?
You may edit your address under "Actions" in "Manage my subscription" or by contacting Customer Support at 321-939-3040 or customersupport@maxliving.com.
How do I update my payment details?
You may update your payment details under "Actions" in "Manage Subscriptions" or by contacting Customer Support at 321-939-3040 or customersupport@maxliving.com. Please note, the system will make three attempts to process payment for your order. If payment fails after the third attempt, the system will automatically cancel your subscription.
Can I set up multiple Subscribe & Save orders to ship to different addresses?
Yes, you may set up more than one subscription going to multiple addresses. Please note, the order will need to be processed separately initially.
I'm having a hard time managing my order, how can I reach a team member for assistance?
Yes, you may set up more than one subscription going to multiple addresses. Please note, the order will need to be processed separately initially.
How do I get help setting up an order if I need some items less or more frequent than other items?
You may contact Customer Support at 321-939-3040 or customersupport@maxliving.com, and we will be happy to walk you through the process of setting up multiple subscriptions.
What if I need to cancel my order before reaching the 3-month minimum? Is there a cancellation fee assessed?
If you need to cancel your subscription before the 3-month minimum, you will be able to access the difference in retail price and discounted subscription price for all items on all orders processed before the 3-month minimum.
I don't have an email address, can I still set up a Subscribe & Save order?
An email address is required to place an order. The MaxLiving store requires an account to be created with an email address.
Do I get a price discount for ordering on Subscribe & Save versus a one-time order?
Yes, you will receive 10% off select products when you choose Subscribe & Save.
Can I set up a Subscribe & Save order to begin on a future date?
No. Your Subscribe & Save order will begin on the day you initially process the order. At this time, our system will not allow us to schedule a subscription order. You can, however, change the process date at any time for any future subscription orders after the initial one.
Do all products have a Subscribe & Save option?
Most products online have the Subscribe & Save option, with some exceptions.
Do all products receive the 10% off discount on Subscribe & Save?
Not all products get 10% off.
If I've already met the 3-month minimum and need to cancel, how do I do that?
Cancellations can only occur before the processing date.